Shipping Policy - Legal Information

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Last Updated: September 21, 2025

Overview

At Zenevista, we are committed to providing reliable and efficient shipping services across Nigeria. This Shipping Policy outlines our shipping processes, options, and related information to ensure that you have a clear understanding of how we manage your orders and deliveries.

Shipping Locations

We ship nationwide within Nigeria and offer door-to-door delivery within the country. Your order should be delivered within 2-5 working days. Unfortunately, we do not offer international shipping at this time.

Shipping Methods

Zenevista provides various shipping methods to meet your needs, including:

Local Shipping (Lagos): For orders within Lagos, we offer standard shipping and express shipping for expedited delivery.
Nationwide Shipping: For orders outside Lagos, we provide shipping across Nigeria with varying delivery times depending on your location.
Bulk Shipping: We offer discounted rates for wholesale customers or large orders, encouraging bulk purchases of solar products.

Delivery Times

Delivery times may vary based on your location and the shipping method selected. Here are the estimated delivery times:

Lagos Local Shipping: 1-4 business days
Lagos Express Shipping: Same-day or next-day delivery
Nationwide Shipping: 3-7 business days, depending on the destination and package weight

We aim to deliver your order within these timeframes, but external factors such as weather, transportation delays, or holidays may impact delivery times.

Shipping Costs

Shipping costs are calculated based on the shipping method, package weight, and delivery location. You will see the shipping cost at checkout before completing your order. We occasionally offer free shipping on orders exceeding a certain value. Please check our website or contact customer service for current promotions and details.

Order Tracking

After placing an order, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment and estimated delivery time. You can track your order through our website or the courier's tracking portal.

Address Changes and Delivery Issues

If you need to change your shipping address, contact our customer service team as soon as possible. Changes can only be made if the order has not yet been dispatched.

If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team. We will work to resolve the issue promptly.

Returns and Refunds

Zenevista has a return policy for unsatisfied customers. If you wish to return a product, please visit our Returns & Exchanges page for more information. If your product is damaged during shipping, contact customer service immediately for assistance.

Contact Information

For any questions or assistance with your order or delivery, please contact our customer service team via phone, email, or live chat on our website. We are here to help you.