1.1. Zenevista Energy Limited, operating as “Zenevista Solar Shop” (referred to as "Zenevista," "we," "us," or "our"), provides an online platform through our website, https://zenevista.com.ng, for the sale of solar products, electronics, and related services (collectively referred to as "Products") to customers across Nigeria. These Terms and Conditions govern your ("Customer," "you," or "your") access to and use of the Zenevista platform, including any purchases made.
1.2. These Terms and Conditions apply to all users of our platform. By accessing or using our website and services, or by making any purchases, you agree to be bound by these Terms and Conditions. If you do not accept any part of these Terms, you must not use our platform or services.
1.3. If you are using the platform on behalf of a business or organization, by doing so, you:
1.3.1. Confirm that you have the authority to bind both yourself and the entity you represent to these Terms;
1.3.2. Agree that both you as an individual and the business or organization will be jointly bound by these Terms;
1.3.3. Understand that “you” refers to both the individual user and the business or organization unless otherwise indicated;
1.3.4. Agree that Zenevista will not be liable for any disputes arising from a lack of authority.
1.4. We reserve the right to change these Terms at any time. Changes will be effective immediately upon posting on our platform. We will notify you of significant changes via email or through a notification on our platform. Your continued use of the platform after such changes indicates your acceptance of the revised Terms.
2.1. To register for an account on Zenevista Solar Shop, you must:
2.1.1. Be at least 18 years old and capable of entering into legally binding contracts under Nigerian law;
2.1.2. If under 18, you must have verifiable consent from a parent or legal guardian;
2.1.3. Not be prohibited from using our services under any applicable laws.
2.2. When registering for an account, you must:
2.2.1. Provide a valid email address, create a username, and set a password;
2.2.2. Maintain the confidentiality and security of your account login details;
2.2.3. Ensure all information provided during registration is accurate and complete;
2.2.4. Take responsibility for all activities that occur under your account.
2.3. You agree to notify Zenevista immediately if you suspect any unauthorized use of your account or breach of security. Notification can be made through our message portal at https://zenevista.zohodesk.com/portal/en/newticket. You are liable for any losses resulting from failure to secure your account.
2.4. Your account is for personal use only. You may not transfer, sell, or share your account with any third party.
2.5. Zenevista reserves the right to suspend or terminate your account, with or without prior notice, especially in cases of breach of these Terms. If you have outstanding orders and have not violated these Terms, you are eligible for a refund for undelivered products.
2.6. You may cancel your account at any time by contacting us via our customer service channels.
3.1. A legally binding contract between you and Zenevista is formed when you confirm your purchase and receive an order confirmation email from us.
3.1.1. Zenevista is responsible for managing inventory, processing payments, and fulfilling customer orders.
3.2. Product prices are displayed on the product listing page and include applicable taxes.
3.2.1. Delivery and other ancillary costs will be clearly stated and borne by the customer.
3.3. Products are described in their listings and must conform to the descriptions provided.
3.3.1. Manufacturer warranties may apply, and Zenevista will assist with warranty claims unless otherwise stated. Customers should always contact Zenevista directly for warranty claims.
3.4. After placing an order, you will receive an order confirmation email, but the contract is only formed when products are dispatched.
3.4.1. Zenevista reserves the right to reject orders before shipment.
3.5. Products are subject to availability. If unavailable, you may choose to cancel the order for a refund or select an alternative product.
3.6. Ownership transfers to you when payment is received, and the risk of damage or loss transfers upon delivery.
4.1. Check for damage or missing components before signing the delivery note.
4.2. Refunds are available for products that are defective or misrepresented. Any issues must be reported within 24 hours of delivery. After this window, we will not accept returns for products reported as damaged or defective.
4.2.1. If a refund is approved, Zenevista will process it within 7 - 15 working days.
4.3. If you receive the wrong product, notify us within 24 hours for correction at no additional cost.
4.4. Factory defects will be handled through authorized service centers in collaboration with manufacturers. Zenevista will assist with all warranty claims. Refer to our Return Policy for full details.
5.1. You may cancel your order at no cost if the cancellation request is made before the product has been shipped. To request a cancellation, please contact our customer service team immediately via email or phone, providing your order number and cancellation reason. We will confirm the status of your order and process the cancellation if it meets the conditions.
5.2. Once your order has been shipped, cancellations are not permitted. However, if the wrong product is received or the product is defective, please refer to our Returns Policy.
5.3. In the event that a product becomes unavailable after your order is placed but before shipment, we will notify you via email. You may choose to cancel the order and receive a full refund or select an alternative product if available.
5.4. If there is a significant delay in the shipping of your order (beyond 5 days of the expected delivery date), you may choose to cancel the order for a full refund.
6.1. Your item should be delivered to you within 5 working days for orders within Lagos and Abuja, and within 7 to 14 days for orders outside Lagos and Abuja, depending on the package weight and destination.
6.2. Next-day delivery is available only within Lagos and applies when express shipping is selected at checkout. For express shipping, orders placed after 3pm will be processed for delivery on the next working day.
6.3. Customers must be available to receive the order at the designated delivery address. If the customer is unavailable, they must assign someone else to receive the order on their behalf and notify the delivery associate or Zenevista Customer Care in advance. In cases where no one is available to receive the order, additional delivery attempts may incur extra fees.
6.4. If delivery is delayed beyond 7 business days for Lagos and Abuja orders, or 14 business days for orders outside Lagos and Abuja, you may request a refund or replacement. Refer to our Shipping Policy for full details.
6.5. Risk of loss and title for the products you order pass to you upon delivery to the carrier. Zenevista Solar Shop will not be responsible for any loss or damage to the products after they have been delivered to the carrier. In cases where the carrier is arranged by you, the risk of loss and title transfer to you at the point of collection by the carrier.
Zenevista will not be liable for delays or failures in performance due to force majeure events, which include but are not limited to: Floods, droughts, earthquakes, or other natural disasters; Hacking, viruses, malware, or other malicious software attacks; Terrorist attacks, civil war, civil commotion, or riots; War, threat of or preparation for war; Epidemics or pandemics; Extra-constitutional events or circumstances that materially and adversely affect the political or macro-economic stability of the territory as a whole.
8.1. Zenevista is committed to protecting your personal information in compliance with the Nigerian Data Protection Regulation (NDPR). 8.2. Customers may edit their personal data through their My Account section, or request deletion of their data by contacting customer support.
9.1. Zenevista Solar Shop allows customers to leave product reviews to share their experiences and opinions. By submitting a review on our platform, you agree to the following:
9.2. When posting a review, you agree that your content:
9.3. Zenevista Solar Shop reserves the right to moderate, edit, or remove any user-submitted reviews that violate these terms or that we deem inappropriate. We are not obligated to publish all reviews and may remove or refuse to publish content at our sole discretion.
9.4. You are solely responsible for the content of your reviews. By submitting a review, you grant Zenevista Solar Shop a non-exclusive, royalty-free, perpetual license to use, reproduce, and display the content across our platform and related marketing materials.
9.5. If you believe a review violates these terms, please contact us at [insert contact information], and we will investigate the issue.
10.1. You may use the Zenevista Solar Shop website and mobile app solely for the purpose of browsing and purchasing our products, as well as reading and interacting with blog content. By using the platform, you agree not to:
10.1.1. Access or attempt to access any part of our systems that you are not authorized to access;
10.1.2. Use automated tools (such as bots, crawlers, or scrapers) to collect data from our platform without our written consent;
10.1.3. Upload, transmit, or distribute any material containing viruses, malware, or harmful code that could damage our platform or other users' devices;
10.1.4. Engage in any activity that is fraudulent, illegal, or harms Zenevista Solar Shop or its customers.
10.2. All content published on the Zenevista Solar Shop blog, including industry news, guides, and articles, is the intellectual property of Zenevista Energy Limited. You may share blog content through social media or personal communication, but you may not modify, reproduce, or use the content for commercial purposes without our prior written consent.
10.3. Any information shared on the blog is for informational purposes only. Zenevista does not guarantee the accuracy or completeness of the information in blog posts.
10.4. Zenevista Solar Shop reserves the right to limit or restrict access to the website, blog, or specific features at our discretion. This may include temporary suspensions during maintenance or updates. You are prohibited from attempting to bypass or circumvent any access restriction measures implemented on the website.
10.5. You must not:
10.5.1. Use the website in any way that could damage, impair, or compromise the performance, availability, integrity, or security of the platform, including the blog;
10.5.2. Use the website for any unlawful, unethical, or harmful purpose;
10.5.3. Hack, tamper with, or attempt to bypass security systems on our website;
10.5.4. Probe, scan, or test the vulnerability of the website without prior permission;
10.5.5. Use the website to store or transmit any malicious software (e.g., viruses, spyware, Trojans, worms);
10.5.6. Impose an unreasonably large load on our website’s resources (e.g., bandwidth, storage, processing power);
10.5.7. Decrypt or intercept any communications sent through or to the website without permission;
10.5.8. Use data collected from the website for direct marketing purposes without explicit consent;
10.5.9. Interfere with or disrupt the normal operation of the website, including the blog.
10.6. Zenevista Solar Shop does not guarantee that the website (or mobile app) will always be available or error-free. We provide the website and mobile app "as is" without any warranties, express or implied, including warranties of performance, reliability, or fitness for a particular purpose.
10.7. To the fullest extent permitted by law, Zenevista Solar Shop will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or blog. This includes, but is not limited to, damages related to:
10.7.1. Loss of data or information;
10.7.2. Delays, service interruptions, or errors in the platform;
10.7.3. Unauthorized access to your account due to circumstances beyond our control.
11.1. All content published on the Zenevista Solar Shop website, including blog posts, product descriptions, and other materials, is the intellectual property of Zenevista Energy Limited.
11.2. Unauthorized use of any Zenevista content for commercial purposes is strictly prohibited.
11.3. Some images, product descriptions, and logos used on our website belong to third-party manufacturers and are used with permission. Zenevista Solar Shop does not claim ownership of these materials.
11.4. The use of any third-party logos, images, or product descriptions from our website for personal or commercial purposes is not permitted without the express permission of the respective manufacturer or rights holder.
12.1. These Terms and Conditions will be governed by and construed in accordance with Nigerian law. Any legal disputes or proceedings will be conducted in the courts of [Lagos/Abuja/etc.].
13.1. You agree to indemnify, defend, and hold harmless Zenevista, including our employees, officers, directors, agents, and affiliates, from and against any claims, liabilities, damages, losses, and expenses (including all legal fees) arising out of or in connection with:
13.1.1. Your use or misuse of the platform;
13.1.2. Any violation of these Terms and Conditions;
13.1.3. Any violation of applicable laws or regulations;
13.1.4. Any breach of third-party rights, including intellectual property or privacy rights;
13.1.5. Any fraudulent activities, misrepresentation, or breach of data security caused by your actions.
13.2. Zenevista reserves the right to manage and control its legal defense, and you agree to cooperate with us in asserting any available defenses. In any event, your total liability will not exceed the total amount of the transaction under dispute, unless otherwise mandated by law.
14.1. These Terms and Conditions, along with our Privacy Policy and other referenced documents, constitute the entire agreement between you and Zenevista Solar Shop.
15.1. If any provision of these Terms and Conditions is deemed invalid or unenforceable by a court, the remaining provisions will continue to apply.
16.1. Failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision.
17.1. We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of the platform constitutes acceptance of the updated terms.
If you have any questions about these Terms and Conditions, or if you need further clarification, please contact us at [email protected].
