Thank you for choosing Zenevista Solar Shop. We are committed to ensuring satisfaction with every purchase. Please review our return and refund guidelines to ensure a smooth process.
Our return policy lasts 7 days from the date of delivery. Returns are only accepted if:
Products not meeting these conditions or missing parts for reasons not due to our error are not eligible for refunds.
The following items are strictly non-returnable:
Customers are required to inspect their products upon delivery.
To start a return for a product that does not meet the specifications or arrives damaged/defective:
Please note: Returns sent without prior authorization or without a return authorization number will not be accepted.
5.1. You are responsible for paying the return shipping costs for any product being returned to us.
5.2. Return shipping costs are non-refundable.
5.3. All returns must be delivered to the designated pickup point, which will be communicated after your return request is approved.
Once we receive and inspect your return:
If you have not received your refund within 7 working days, please contact us at [email protected].
Only regular-priced items may be refunded. Items bought during promotional sales are non-refundable.
Zenevista Solar Shop does not offer product exchanges. However, eligible items may still be returned for a refund within the 7-day window.
All solar products sold by Zenevista Solar Shop come with manufacturer warranties that cover defects in materials or workmanship. For products that are faulty after installation, warranty claims must be made directly with the manufacturer. Zenevista Solar Shop will assist in facilitating the warranty process but will not handle direct returns for installed products.
10.1. If your product develops a fault within the warranty period, contact us at [email protected] with the product details and a description of the issue.
10.2. You will be responsible for all shipping costs associated with warranty claims.
11.1. You may cancel your order only if it is still in processing status. Once your order has shipped, cancellations will not be accepted.
11.2. To cancel your order, send an email to [email protected].
11.3. Cancellations made before shipping will be refunded to your account within 10 business days.
To reduce unnecessary returns and ensure customer satisfaction, please ensure the following before purchasing:
If you have any questions about our returns or exchanges policy, or need assistance with your order, please contact our customer service team:
Customer Service: 0916 039 4513
Email: [email protected]
Administrative Office: 11 Lasisi Akinwale St, Coker, Lagos 101241, Lagos