This Privacy Policy (“Privacy Policy”) describes how Zenevista Energy Limited, operating as Zenevista Solar Shop (“Zenevista,” “we,” “our,” or “us”), collects, uses, discloses, and otherwise processes your personal information. This policy applies to personal information collected through:
(1) Our websites, social media accounts, mobile applications, and other digital platforms (collectively, the “Properties”);
(2) In person (such as through customer interactions or events); and
(3) Other online and offline interactions, including email, messaging, and phone communications (collectively, the “Services”).
This Privacy Policy is governed by the Nigerian Data Protection Regulation (NDPR) and is intended for use by residents of Nigeria in accordance with Nigerian laws and this Privacy Policy.
This Privacy Policy does not apply to:
a. The privacy practices of our business partners, including manufacturers or organizations whose products we sell (“Partner Entities”) through our Properties. Zenevista does not control and is not responsible for our business partners' privacy or security practices, and this policy does not apply to any other website, social media account, or digital platform operated by those Partners (collectively, “the Partner’s Sites”), to the full extent permitted by law. For more information about how Partner Entities process your personal information or to exercise your privacy rights regarding personal information held by Partner Entities, please visit the Partner’s Sites.
We collect personal information about you from the following sources:
a. Directly From You:
We may collect personal information during your access or use of the Services, such as when you:
i. Sign up for marketing communications;
ii. Make purchases;
iii. Enter contests;
iv. Create or verify an account;
v. Contact us for customer service or assistance;
vi. Interact with us at in-person events;
vii. Browse or interact with our Properties;
viii. Engage with Zenevista-affiliated companies;
ix. Leave a review, post, or submit content; and
x. Participate in promotions.
b. From Your Friends:
If you consent, your friends and contacts may provide personal information about you in connection with our “friend” referral program and other purposes. You may only provide us with information about another person if you have that person’s consent.
c. Cookies and Other Tracking Technologies:
When you access or use the Services, we may collect data using cookies and other tracking technologies, such as:
i. Information about your device;
ii. Internet usage;
iii. Cookie identifiers;
iv. Location;
v. Website activity; and
vi. Other details about your use of the Services.
For further information on how we use such technologies to collect personal information, see Section 6 – Cookies and Other Tracking Technologies.
d. Service Providers:
We may collect personal information from service providers who assist us in supplying our products and carrying out our business, such as:
i. Identity providers you consent to use with us;
ii. Service providers that fulfill orders; and
iii. Providers of customer assistance.
e. Other Third Parties and Publicly Available Information:
We may collect personal information from other third parties that provide information to us, such as:
i. Business Partners (see Section 4);
ii. Advertising networks;
iii. Data brokers;
iv. Government and other public sources; and
v. Social media platforms and networks.
We may combine information that we receive from the various sources described in this Privacy Policy, including third-party sources, and use or disclose it for the purposes identified below.
We collect various categories of personal information depending on your interaction with our services:
a. Identifiers, such as:
i. Contact Information: Name, email address, postal address, phone number, and other unique identifiers (e.g., social media identifiers).
ii. Authentication Information: Passwords and login credentials.
iii. Device Identifiers: IP address, cookie IDs, and advertising identifiers.
b. Customer Records, including:
i. Financial Information: Payment method details (including credit/debit card number and transaction information).
ii. Signatures: Required for transactions and product delivery.
iii. Descriptions: Physical characteristics (e.g., identity documentation for verification).
c. Demographic Information, such as age, gender, and similar non-sensitive demographic data.
d. Internet and Other Electronic Activity, including information collected automatically, such as browsing history, device information (browser type, operating system), and interactions with our website.
e. Geolocation Information, including:
i. Non-precise geolocation based on IP address;
ii. Precise geolocation for services such as delivery tracking.
f. Commercial Information, including:
i. Purchase Records: Products purchased, shipping details, returns, and interactions with our customer service team.
g. Audio, Visual, and Electronic Information, such as call recordings, chat conversations, images submitted (e.g., ID verification), and other similar data.
We may use your personal information for the following purposes:
a. To provide you with products and services, such as to:
i. Communicate with you, including to:
A. Respond to your inquiries;
B. Give you updates on your orders;
C. Support returns, exchanges, recalls, warranties, and similar issues; and
D. Notify you of important administrative or legal issues, such as changes to our terms or practices.
ii. Facilitate your interactions with us, including to:
A. Allow you to access our Properties;
B. Create and maintain accounts for you;
C. Personalize your interactions with us and our Properties and Services;
D. Verify your eligibility for and enroll you in certain programs, benefits, or contests, transactions, or other programs; and
E. Authenticate your identity (such as to allow you to access your account or to process a privacy rights request).
iii. Facilitate transactions, payments, and other similar interactions.
iv. Otherwise facilitate your relationship with us.
b. For marketing, such as to:
i. Market our products and services to you, subject to your consent.
ii. Send you promotional offers, newsletters, and updates on new products.
c. For insights and analytics, including:
i. Trend Analysis: Evaluating customer interactions to improve our offerings.
ii. User Experience: Understanding customer behavior to enhance website usability and service delivery.
d. For legal compliance and protection, including:
i. Ensuring compliance with laws.
ii. Responding to legal requests and protecting the rights and safety of Zenevista, our customers, and third parties.
e. For internal business operations, including:
i. Managing accounts, auditing, fraud detection, improving security, and general business administration.
We only share personal data under specific conditions, ensuring compliance with NDPR requirements:
a. Service Providers:
We may share data with third-party service providers who assist with:
i. Payments: Handling secure payments and fraud prevention.
ii. Delivery Services: Shipping your orders to the provided address.
iii. Data Analytics: Providing insights into customer behaviors and interactions.
b. Legal Obligations:
We may disclose your data if required by law, including for:
i. Responding to law enforcement requests.
ii. Complying with legal obligations and protecting the safety, rights, or property of Zenevista and others.
c. Business Transactions:
If Zenevista undergoes a business transition, such as a merger or acquisition, your personal information may be transferred as part of the transaction, in line with NDPR provisions.
d. Third-Party Marketing:
We may disclose your information to third-party Business Partners (e.g., advertising platforms, social media networks) with your consent for marketing purposes.
We implement appropriate security measures to protect your personal data:
a. Encryption: All financial data is encrypted to ensure secure processing.
b. Access Control: Only authorized personnel have access to your personal information, ensuring it is handled responsibly.
c. Data Storage: Personal data is stored securely and retained only as long as necessary for business or legal purposes.
Our website uses cookies and other tracking technologies to enhance your browsing experience:
a. Types of Cookies:
i. Session Cookies: Temporary cookies that expire once you close your browser.
ii. Persistent Cookies: Stored on your device to remember your preferences and track website usage over time.
b. Purposes for Using Cookies:
i. Personalization: To remember your preferences and improve the user experience.
ii. Performance: To analyze website usage and improve overall site functionality.
iii. Advertising: To show you relevant offers based on your browsing history and preferences.
You can disable cookies through your browser settings, but some website features may be affected.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The retention periods for different types of data are as follows:
a. Customer Account Data:
We retain your account information for as long as your account is active or as needed to provide you with our services. If your account becomes inactive or you request account closure, we will retain your account data for up to 2 years to allow for future reactivation, unless a longer retention period is required by law.
b. Payment and Transaction Data:
Financial records and payment information will be retained for 5 years in compliance with Nigerian tax and accounting regulations. This includes invoices, receipts, and any related transaction data.
c. Customer Support Data:
Records of interactions with customer support, including inquiries, complaints, and resolutions, will be retained for 3 years after the last interaction to assist with any future issues or disputes.
d. Marketing and Communication Data:
We will retain your marketing preferences, including consent for marketing communications, until you withdraw your consent or unsubscribe. If you opt out of marketing, we will retain your preference data to ensure that we respect your decision.
e. Website Activity and Cookies:
Information collected through cookies and other tracking technologies (such as browsing history, device information, and interactions with our site) will be retained for 6 to 12 months, depending on the nature of the data, for analytics, personalization, and improving user experience.
f. Warranty and Product-Related Data:
Information regarding warranties and product-related claims will be retained for the duration of the warranty period and for an additional 1 year following the end of the warranty period to handle any post-warranty inquiries or issues.
g. Legal Obligations and Disputes:
In cases where we are required to retain personal data for legal, regulatory, or compliance reasons (e.g., in response to legal disputes or law enforcement requests), we will retain the relevant data for as long as necessary to comply with those obligations.
Once your personal data is no longer required for the purposes outlined above or is beyond the retention period, we will securely delete or anonymize the data to ensure that it can no longer be associated with you. If deletion or anonymization is not possible (for example, if the data has been stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.
Your personal data may be transferred to and processed in countries outside Nigeria. In such cases, we ensure that appropriate safeguards are in place to protect your data, complying with NDPR regulations.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any significant changes will be communicated through our website or by email.
For any questions about this Privacy Policy or to exercise your rights under NDPR, please contact us:
Customer Service: 0916 039 4513
Email: [email protected]
